Leveraging Technology for Organisational Excellence

Technology & HR-Leverage one for the other: “Technology and HR are enablers of commercial. Integration of the two would indicate no longer simplest harmonious co-existence however moreover leveraging one for the other. Leveraging of an era for HR would indicate digitizing the mundane HR movements and automating the once more workplace and transactional movements related to recruitment, potency keeps an eye on, profession planning, and succession planning, training, and information keep an eye on. Leveraging HR for era implies managing trade associated with era by way of verbal exchange, training, hiring, retraining, stakeholder analysis, and conscious maintaining. Thus they can play complementary roles.”

Technology and HR every has one thing in common i.e., everyone is an enabler of commercial.

In recent times, the era has grown to be synonymous with the wisdom era, as on occasion each different technological building of the former would have impacted all spectrum of commercial as the wisdom era has impacted. Irrespective of the kind of trade you are in i.e., services or pieces, commodity or branded, purchasing and promoting or manufacturing, contemporary or typical deployment of information era in one form or the other is a foregone conclusion. To keep watch over and deploy era in a good way, all trade Organizations would wish knowledge workforce. Managing the knowledge workforce is the duty of the HR function. Due to this fact, the combo of era and HR is an absolute must.

Having understood era and HR throughout the supplied context we must understand integration in this context. Integration would no longer simplest indicate harmonious co-existing, on the other hand, would moreover indicate one making improvements to and complementing the other i.e., the era is used to reinforce the effectiveness of HR and HR functions helps in adopting and managing trade which era deployment brings in.

Leveraging era for HR

HR keeps an eye on as a function is in command of deliverables like trade methodology execution, administrative efficiency, employee contribution, and trade capacity. Some of these are finished via what HR folks do i.e., staffing, building, compensation, benefits, keep up a correspondence workforce design, best appearing teams, and so on. In the majority of the ones, areas era is being deployed.


Recruitment is one residence where all the companies price their name leverage IT. There are two different models of e-recruitment, which may also be in the model. One is recruitment via the company’s non-public web pages and the other is a website hosting your requirement on the other web pages e.g., monster .com, jobsdb.com, jobsahead.com, naukri.com, and jobstreet.com, and so on so forth. The principle models are further well-liked by the larger companies who have a logo pull for doable employees e.g., G.E., IBM, Oracle, Microsoft, HCL, ICICI, Reliance, Mindtree consulting, and so forth. Other companies select to seek advice from the process web pages. Some are adopting every.

E-recruitment has gone some distance since its get began. Now the one’s web pages have gone global. Web pages like jobsahead.com and monster.com have established a global group, which encompasses separate web pages for jobs in Australia, Denmark, Belgium, and Canada, and so forth. Job seekers are ready to search around the process by the use of space or country and employers objective doable employees specifically global places. For instance, 3 Com no longer too way back posted a company profile on the Ireland internet website that highlights the contributions of 3 com’s Irish design workforce in its global duties.

Throughout the early days, e-recruitment was once plagued with flooding the employers with low-quality bio-data. Over again era has come as a savior. Now pre-employment testing like the one offered by the use of Capital One, a US-based totally financial company, helps in filtering the applicants. The one’s apparatus take a look at online e.g., applicants for title amenities. ‘Profile World’ a Texas-based total provider of employment assessments, has advanced apparatus that let fast translation of analysis tests between languages. Further traits like video-conference specialized web pages, online executives recruitments, and combining online and offline methods are leading to increasingly companies adopting e-recruitment at least as a secondary recruitment manner. Arena Knights Bridge, a US-based totally IT company conducts video-based total interviews of its doable employees, and the simplest fast-listed employees are met in person. Even Cisco was once to unencumber the equivalent.

Employee Self Supplier

Employee self-service is in all probability one device of IT, which has relieved HR of the utmost of mundane tasks and helped it to reinforce employee excitement. Employee self-services are a plethora of small movements, which were earlier carried out by the use of employees via the control wing of HR. The ones are travel bookings, travel regulations wisdom, travel bills, pass away regulations, pass away control, perk control, and so forth. Earlier a majority of these regulations and information had been throughout the custody of HR. Every individual employee was once expected to succeed in out to HR and get it performed. Now with the deployment of ESS in lots of the companies, employees can request for travel equivalent booking online, fill his/their T.E. bills, practice for pass away, log time sheet and see his perks worth allocated and due and so forth. E.g., in Ballarpur Industries Ltd. pass away control is completely digitized in its corporate workplace. It is working against digitizing travel equivalent movements, perks and even compensation keep an eye on and serve as keeping an eye on control. ‘Digitize or outsource all the mundane and routine focal point simplest on core and value add’ – Vineet Chhabra V.P. -PDC BILT.

Verbal change

Verbal change which is most discussed keeps an eye on the tool has at all times been a gray residence in HR keep an eye on. In huge companies with large geographical spread talking with all employees had in reality posed a daring downside to HR professionals. Technology has all over again come for rescue. Starting with telephones, faxes, e-mails and maturing into video conferencing, webcast, webcast, and so forth. verbal exchange is one residence of HR, which has been a really perfect deal benefited by the use of era. Mouse & click on companies like Oracle, IBM has an intranet that caters to lots of the wisdom needs of its employees. Brick & Morter companies like BILT also have made a foray into deploying intranet for internal verbal exchange, which has corporate perceive board, media coverage, and information corners.

Knowledge Keep watch over

Each different residence of HR, which is leveraging era, is employee building. Programmed studying (PL) i.e. studying at its non-public pace is likely one of the most productive ways of adult studying. The use of the era for this service can’t be overemphasized. Aptech Online Faculty and ‘The Prepare mentor’ are probably the most Indian web pages, which may also be in this trade knowledge keep an eye on, which is an integral part of any studying workforce, which can not grow to be a fact without era. Companies can harness the guidelines of their employees by the use of cataloging and website hosting on the intranet. Be in contact with ‘Large-5’ or no longer ‘so massive’ consulting companies you’re going to search out that the mainstay of their trade is the guidelines repository. Technology has enabled them to retrieve it swiftly. Throughout the competitive atmosphere where the pace is the name of recreation era driven Knowledge Keep to watch over regularly provides a strategic get advantages.

If you take a look at the HR module of ERP solutions like folks soft, SAP, Oracle and Ramco they get a hold of a whole bundle deal which helps in manpower planning, recruitment, potency keeps an eye on, training and building, profession planning, succession planning, separation and complaint coping with. A transaction happening in a majority of these areas are digitized and form a closed loop ensuring employee database is at all times up-to-the-minute. E.g. a turning into a member of letter of a brand spanking new employee is system generated. It will be published simplest when all vital fields of information are entered. Similarly, a transfer order or a separation letter is issued from the system only if that transaction has been carried out throughout the system.

For profession planning, excellent fortune planning, skill, and competencies matrix methods are used by most of these strategies. They search for an employee with the specified abilities first throughout the in-house database of employees. Once put in practice in letter & spirit, this system no longer simplest enhances trade results by the use of matching the precise candidate for right kind process however moreover improves retention of employees.

Processing payroll, churning out time workplace tales, providing HR-MIS are some other routine movements of HR that were off-loaded to era.

Leveraging HR for Technology

All HR professionals, preaching or running against, studying or experimenting, teaching or studying have a professional leveraging era for HR. On the other hand, most other folks come all over a scenario where we wish to leverage HR for the era. Let us understand what’s going to be indicated by the use of this.

Each time era is deployed afresh or upgraded it involves a metamorphosis. The trade is also at the process level e.g., applying for pass away throughout the intranet, or at the mental kind level e.g., digitizing the process succession planning which was HR professional’s areas of expertise. The folks have at all times registered to adopt trade. This is one residence where HR professionals are to send i.e., grow to be trade agents and lead the process of era and change adoption. The resistance to change is without delay proportional to the speed of trade. Now the pace of trade has higher and subsequently resistant.

Merely to take an example, most ERP implementation in the world have no longer been ready to send all the expectations. A couple of of those have did not send the least bit. While inspecting the cause of failure it is been noticed that 96% of disasters are on account of folks’ equivalent issues and the simplest 4% are on account of the era.

It is the people who adapt; subsequently, HR should exploit its enjoy to facilitate the adoption of the era. I want to put together probably the most concepts on what HR should do for this.

At the time of recruitment, stop hiring for abilities reasonably hire for standpoint and studying ideas. Skills of in this day and age at the moment are no longer legit the next day to come. Managing ever-changing trade is the only requirement for excellent fortune.

Practical or technical abilities may also be were given all over the process. Due to this fact recruitment throughout the era should undergo a paradigm shift i.e., from a skill/competency-based totally it should be standpoint and studying ideas/ skill-based totally interview. That may translate into hiring for abilities for the long term. In IBM every employee has to fill in his/her explicit individual building plan where the employee commits its studying one/two new abilities yearly thus ultimate competitive every time.

If we take a look at the chemistry of resistance to change it is each a skill issue or a will issue. To deal with the desired issue we wish to artwork at a whole resolution starting from recruitment (as discussed earlier), reward, compensation, and leading to workforce custom which promotes trade. A living example is 3M, a US-based totally company, where innovation is a way of life, where 10% of the source of revenue must come from new products yearly. For them, trade becomes a way of life.

To deal with the desired issue further workforce wish to get able a verbal exchange methodology which creates a ‘pull’ for the era. For instance, in Ranbaxy, once they went for SAP implementation they anticipated resistance. To deal with this they started a house mag, which was once geared toward educating the employees on the benefits, which is in a position to result from the adoption of ERP, SAP. This created a need reasonably a conceivable need or a latent need was once offered out. Adoption of ERP did not grow to be a large number of a subject.

Once in a while adoption of technologies is perceived as a possibility by the use of the employees e.g., automation leading to help in the workforce, workplace automation leading to retrenchment of clerks, and so forth. HR should be associated with the technical adoption right kind from the beginning till the top. At the selection of technical level, if HR is expounded, it’ll in all probability map the skills required and create a pull all over implementation and adoption. Post-adoption it’ll in all probability free up the excess non-re-allocatable employees.

To seize this process further clearly we will be able to take the example of ERP implementation. ERP is taken as an example as this is one era adoption that ends employees across the org. irrespective of function and position. Each different automation can have affected only a section of the organization. ERP implementation in any workforce goes via the following levels.

1. Selection of bundle deal

2. Trade analysis

3. Answer design

4. Configuration and customization

5. Conference room piloting (CRP)

6. Cross-live and production

At every level HR has to play a role, which is in a position to help in mitigating resistance to change.

With the far and wide selection process, the trade agent can understand the trade benefit ERP would ship. This may help him to draw a whole verbal exchange plant geared toward creating a ‘pull’ for the trade. The verbal exchange plan would in all probability use fairly a large number of weapons from the armory. The obvious examples are Newsletters, Newsflash. In-house mag, addressing by the use of the absolute best keep an eye on, webcast, open house classes, meetings formal and informal.

Far and wide the trade analysis segment implementation workforce is supposed to analyze the prevailing trade processes. Once in a while this results in the surfacing of a couple of data which is not very attention-grabbing by the use of the process homeowners, leading to resistance at this level, HR should be all over again proactive and carry out an extensive stake-holder analysis. Such an analysis should give a lead to doable areas of problem and doable champions of trade.

Answer design involves defining ‘To-be processes’ i.e., how by which trade might be carried out in long term. At this level HR has to play the serve as of catalyst to turn the heat on. The speculation is to you’ll want to make maximum out of an opportunity of bundle deal enabled trade transformation. HR can play a role by the use of arranging to train and train the precise folks on perfect trade practices, merely previous to this segment.

Far and wide the configuration and customization HR has to stick on beating the drum, the customization of a bizarre bundle deal is a large no-no. Similarly, all over the conference room plotting (CRP) should help in understanding the precise people to be concerned about CRP. Extensive testing at this level would result in lesser pain at the time of going keep. This is also time to be aware of training of end shoppers, the employees who are going to use the system once carried out. Training- retraining -training to verify all the doable shoppers are proud of usage of software previous to the system goes keep.

Far and wide the go-live level HR has to artwork overtime to stick the motivation levels best. That’s the time when keeping an eye on starts shedding staying power as one glitch after the other helps to keep appearing and just about bringing the trade to halt. At this level, HR has to play ‘conscious keeper’ for the absolute best keep an eye on once into product relocating the surplus is an issue for which it should be able previous to it.

This example makes it clear that the involvement of HR all over the entire life cycle of the era is effective. ERP is not an isolated case. It is true for each different era adoption’s simplest finer details would in all probability vary. Due to this fact, HR must play a proactive serve as reasonably than being just a silent spectator or mere executers of the needs of commercial or chief era officer in case of technological changes.

Having set the case in a lot of points of view, it seems simplest logical to leverage era for HR and vice-versa.

Mr. Amarendra B. Dhiraj is a not unusual speaker at the world over renowned global events, CEO/CTO/CIO Roundtables, Technology Conferences, and Symposiums. He hosted and organized the Executive Technology Control Dialogue board. He specializes in methodology, innovation, and control for trade. His strategic and good insights have guided leaders of enormous and small organizations global.

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